You are likely to be aware of the current events surrounding the coronavirus. We at Plumbers & Gasfitters Bunbury take the health and safety of our employees, clients and contacts very seriously. As such, we have implemented several policies for our staff to try and minimise the risks of contracting or passing on the Coronavirus.
Some of the policies that we have recently introduced include:
- We are all working directly off iPads and are not all coming together so we cant transmit between each other
- Anyone with anything that resembles a flu-like symptom is asked to be checked out and quarantined until free of systems for 48 hrs
- Wearing disposable gloves are appropriate
- Using disinfectant to wipe down areas after working
- Maintaining a distance and limiting ourselves to the people that we have to come into contact with.
- Wearing masks and goggles if deemed necessary
- Regular washing and cleansing of hands before and after every job
- Reporting and making note of any particular job where we think we may have a client showing any symptoms for future reference if needed
- Ensuring we communicate with each other if any of us comes into contact with anybody carrying this virus so the necessary steps can be carried out
We were hoping that this would be enough to reduce the risks associated with the Coronavirus, however recent reports have indicated that the number of people becoming infected with the virus in Australia has risen. As such, we have had to make the following decision, one which we very much regret but unfortunately the choice has been taken from our hands.
At this point in time, we feel it is best to serve only the jobs for which repairs are of top/high priority to limit ourselves and clients/property managers etc with contact, Please keep sending us through any work and let us know from your position the level of priority and we will also assess this when received and let you know if we feel the priority might be different then initially thought after talking with each client/tenant/customer.
We think its best we use a priority listing starting at (1) highest priority through to (4) being that job is lodged and there is no sense of urgency for works to be completed. This priority allocation can be made with just general common sense as we all understand what’s urgent and what is not and then just scaling this as per examples below.
Top / High Priority (1) repairs include, but are not limited to:
- These works are URGENT
- The potential danger to the client and property with any plumbing or gas issue
- Faulty or dangerous appliances
- Water or Gas being off at the property until repairs are carried out
- Gas Leaks
- Burst water pipes
- Replacement / Repairs of Burst / Failed / Leaking Hot Water Systems.
- Blocked drains stopping the client from being able to use plumbing fixtures
- Issues such as toilets not flushing or operating correctly and is the only toilet at the property
Note *** (If for any reason we can not help with completing an urgent/high priority job we will notify you immediately and explain..)
Medium Priority (2):
- These works are a priority but NOT URGENT
- Quotes on fixtures/appliances needing to be replaced
- Badly leaking taps that will cause a large water bill or damage to a property
- Blockage where it is not a nuisance but the property has a history of the situation of being a lot worse
- Toilet leaking when flushed (sewage)
Low Priority (3)
- These works can be carried out in time
- slightly leaking taps
- gurgling drains
- dripping HWS valve
Low-level attention needed for works (4):
- There is no time frame on these works at all
- Property inspection reports
- quotes on non-essential works eg… renovations etc..
- possible leak at a property but no evidence suggesting there is a leak
- planning of future works eg… sewer conversions,
- HWS making a strange noise
We are very much hoping that we will soon be able to carry out these non-priority repairs as soon as the risks around the Coronavirus have subsided enough. If you are unsure as to whether a repair is considered a priority or not, please do not hesitate to contact us and we are more than happy to discuss the issue with you and let you know.
We would very much appreciate any assistance that you can provide to us to help us minimise these risks. They can include a discussion with tenants of the following:
- If the work area/fault is located outside the house and it is possible to provide side access to the worksite, please do so to minimise unnecessary contact
- If the work area/fault is located inside the house, the plumber will phone before arrival; If it is possible to enable access to the worksite by allowing the plumber to enter the house without being greeted at the door and being given verbal directions to the worksite, please do so.
- If the plumber will require both indoor and outdoor access, please give verbal instructions to the plumber during the on-site phone call, leaving access areas unlocked and easily accessible.
- If further information is required to be given to the plumber, please do so by phone rather than in person.
- Please try to maintain a minimum distance of at least 3 metres from the plumber and our plumbers will attempt to do the same.
We hope that this notice and requests do not cause any offence and hope that it is understood that it is in everyone’s best interests to work together during these difficult times.
We hope you and your loved ones stay safe during these tough times and know that we are doing our best here at Plumbers and Gasfitters Bunbury to stop this virus from being transmitted throughout our community.
If you have any questions in regards to this or any other matter, please do not hesitate to contact us on 0438 187 650 or by emailing us at firstname.lastname@example.org.